Shipping policy

6 DELIVERY

6.1 We will do our best to supply the Goods ordered by you within our recommended delivery and installation timescales, and in any event will give a commitment to deliver and install on a set date. Our timescales will be taken from the date of receipt of the deposit.
6.2 All Goods are offered subject to availability. You will be advised of any delay in delivery and/or installation times or if your Goods are not available. If your order cannot be fulfilled, we will give you a full refund. Delivery’s will only be made to curb side only.
6.3 If your Goods are not delivered as arranged or are damaged in transit or the wrong Goods are delivered, please notify our customer services team by e-mail or by telephone within 7 working days of the date of delivery or installation whichever is later.
6.4 Except where otherwise agreed by us in writing, the services shall only be provided during the hours between 9:00am and 5:00pm each day excluding Saturdays and Sundays and English public holidays.
6.5 You shall provide us and those sub-contractors or agents whom we may use to supply the goods or services with full and safe access to the area where the services are to be provided. When delivering rolls of carpet we will only offer these as a curb side delivery.
6.9 For any deliveries taking place within London’s congestion charge, this cost will be added to the final invoice. Any parking charges will also be added to the final invoice, if not already supplied by the customer.